Self-Service Online Ordering™ is the leading digital ordering solution for the hospitality industry. We'll help you scale your digital ordering and realize the full potential of your restaurant or service kitchen.
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We make it possible for hospitality organizations of all types and sizes to have digital ordering up and running in a matter of weeks. Our goal is to make it a seamless process for your team.
We always advocate for simplicity over complexity. We do our best to remove the challenges that are often experienced with other digital ordering solutions. Ours just works.
We are deeply invested in growing together. As your business grows, so does ours, which is why we give back 5¢ from every order to you. The rewards add up fast!
We offer a variety of digital services in addition to our leading ordering solution that will help take your organization to the next level.
How we do business is as important as the business we do.
We absolutely care about quality and embody this in all aspects of our work. We will never deliver a product that merely meets expectations. Perhaps most importantly, we’re committed to value-based relationships, where value is created for all parties involved.
If we’re not improving the quality of life for people, nor progressing customer experiences and adding convenience, we will figure out a way. We do not wait for the right circumstances to arrive, rather, we create the ideal circumstances and enhance convenience for everyone and everywhere we do business.
Our WHY is what fuels our commitment to deliver service and solution with purpose. Obviously, we’re a business and need to earn a profit. However, this is not what guides our decisions. We’re committed to the growth of our partners, which is why we pay back 5¢ from every order to your business.
We are a fully equipped digital agency and offer solutions that range from technology and operations management to business strategy, as well as creative design and digital marketing.
How we do business is as important as the business we do and we humbly serve with grateful hearts and always act with integrity, while putting our customer's interests above everything else we do.
At SelfServiceOO™, our purpose is to provide the hospitality industry the leading digital ordering solution. We are a partner who helps modernize, simplify, and monetize service kitchens while delivering a best-in-class experience for customers.
Consider our team as your forward-thinking strategy partner that will help you grow your business and accomplish your goals. We provide decades of digital landscape knowledge that will support your team to deliver a first-class customer experience.
We're a team of friends that are dedicated to achieving a mission that unites us. We care about our work, our partners, and especially about each other.
We aspire to add more value to the world, and it begins with our partners. We don't look for the easy wins, but instead, seek out challenges that will help us elevate together.
We believe that it's always better to win together. We hold a mindset of developing mutually beneficial relationships that are built on respect.
We're committed to our partner's growth and success as it leads to ours. We do better when we're growing together.
Digital ordering shouldn't be complicated.
Staggering trends and compelling reasons for your business to introduce digital ordering.
Nearly 60% of consumers within the US are placing digital orders at least once a week.
20% of these consumers report spending more on digital orders compared to in-store orders.
Since 2014, off-premise ordering has skyrocketed and grown 300% faster than in-store sales.
Not yet convinced? That's okay! Here are a few more reasons.
Boost the bottom line by getting your share of the projected $38 billion digital ordering industry in 2020 according to QSR Magazine . With SelfServiceOO™ as your exclusive and full-service digital ordering agency, we can help you monetize your service kitchens and increase sales year-over-year. Contact us today .
Industry experts unanimously agree that digital convenience, led by digital ordering and delivery, are primary to meeting the present-day consumer demand of giving them the food they want, where they want it, and when they want it according to Nation's Restaurant News .
Offering digital ordering solution exposes your business to a new customer base that prefers this ordering method. Additionally, it can provide a new occasion for your existing customer base. Rest assured that we'll be here to scale with the needs of your customers and business.
We remove the challenges that are often experienced with other digital ordering solutions.
We were founded on best practices that fuel growth within the hospitality industry.
We scale with your business, whether it's one or thousands of locations, and support all business models, e.g. company, family, franchises, licensees, etc.
Easily manage core and custom menus for multiple concepts, which can be unique for each of your locations.
Conveniently setup your menus by daypart, e.g. breakfast, lunch, happy hour, dinner, seasonal, etc.
Fully integrate with your POS vendor. Take advantage of hands-off menu export as well as automatic menu and price updates.
Ready to use the major delivery service providers right out of the box. Additional delivery models supported, including self-service delivery and delivery as a service [DaaS].
Corporate and field operations have access to our unified system to update regular and holiday/ seasonal business hours.
Offer your customers a convenient way to pick-up their order with curbside, drive-thru, or in-store check-ins.
Native integration of many of the most popular digital gift card, loyalty, and mobile payment providers.
Introduce an automated cubby pick-up solution from the leading manufacturers that are fully integrated.
Create rules at both the concept and location level that will offset customer order related issues, such as excessive orders, late orders, parking, etc.
Leverage our call center interface for your support team or completely outsource your call center services to our team with fully customized brand-voice and scripts.
Specify your reporting needs, which can be scheduled for daily, weekly, monthly, or quarterly delivery. And yes, we can provide fully customized reports for your organization's needs.
Choose a date range that your customers can order ahead. Whether it's one day or one year in advance, our system can support rules specific to your business.
Make sure your customers have easy access to your catering menu all in one place. We support a variety of catering menus, from group packages to per-person options.
Perfect for the office or a bunch of friends. Our group ordering feature allows one person to create, invite, and pay for the entire order. Choose to add a spending limit per person or even allow each person to pay for their individual order.
Fraud is a real concern for all ecommerce businesses. We take this very serious, which is why our solution is fully PCI compliant. In addition, we're integrated with many of the popular third-party fraud prevention companies, such as Visa's 3-D Secure.
Taxes can be very complicated to manage. Whether it's varying state, city, or county rates for sales and use taxes to new regulations, such as the plastic bag tax, our system has your business needs covered.
While our solution isn’t just an API, like some of the other digital ordering options, it does offer a remarkable level of flexibility. This is very important for businesses that are interested in fully customizing the user experience.
Ready. Set. Go. Increase your average check with our sophisticated upsell feature. Intelligently offer menu items based on your customer's purchase history and preferences.
Utilizing our centralized digital ordering intelligence dashboard, you can manage nutrition and allergen information for your menu items within our convenient interface.
Modernization, simplification and flexibility is at the core of our digital ordering solution. If there's a need specific to your business, we offer custom development to meet and exceed your requirements.
As your business and digital ordering needs continue to scale, we will be here to share our knowledge and capabilities to support your growth.
We offer a variety of services in addition to our leading digital order solution that will help take your organization to the next level.
We provide a best in class digital ordering solution to meet the ever-evolving customer behaviors in your industry. We developed a solution that delivers an industry-leading experience for your customers.
We offer a complete suite of digital marketing services. From strategic consulting to leading designs, we can help your business deliver unparalleled customer experiences.
We believe in doing the right thing. We are trusted and partner with traditional and non-traditional businesses within the hospitality industry ranging from hotels, restaurants, theaters, theme parks and more.
We help the hospitality industry modernize, simplify, and monetize their restaurants and service kitchens to their greatest potential.
Our team serves to create convenience and value in the world. We don't subscribe to a one-size-fits-all philosophy.
Your business requires a digital ordering solution that's right for you.
SelfServiceOO™ is modeled for today's
consumer landscape and will equip your business to take advantage of opportunities that may have once laid dormant
or considered impossible.
Not all digital ordering solutions are created equal. And simply offering digital ordering does not guarantee the success of your program.
Our team has decades of combined experience in the digital space. We've had the opportunity to lead initiatives in a variety of roles. From strategic planning, partner/ platform selection, programming, quality assurance and user acceptance testing, application integrations, training material development and execution, marketing rollout planning and execution, support and optimization, and the list goes on.
We reward brands and pay it forward. SelfServiceOO™ is the only digital ordering solution that truly rewards.
As your business grows, so does ours, which is why we give back 5¢ from every order to you. The rewards add up fast!
For example, if you receive an average of 2,000 orders per week, then we'll pay you $1,200 at the end of each quarter.
Because we pay you 5¢ per transaction, digital ordering pays for itself.
SelfServiceOO™ is modeled for today's consumer landscape and will equip your business to take advantage of opportunities that may have once laid dormant or considered impossible.
We offer a complete suite of digital marketing services. From strategic consulting to leading designs, we can help your business deliver unparalleled customer experiences.